Q. How accurate are your maps?
A. We use Google Professional and Near Maps, which is one of the most accurate and up-to-date mapping systems available. We constantly add new features to our Google maps interface as they become available.
Q. Do I have to download any software on my PC’s?
A. No, all software is 100% web-based. You do not need anything special loaded on your PC to be able to view the maps.
Q. Does your system provide in-vehicle navigation?
A. Yes the Trakpro VP390, Trakpro FL260 and Trakpro NG2000 devices are compatible with many of the Garmin navigation devices. You can send new stops directly to the Garmin device to route your drivers from their current locations to the new stops. The Garmin devices also allow for 2 way text messaging with drivers.
Q. Who bills me for the service?
A. You will receive one bill from us for the GPS monitoring and data services. All of the fees are displayed in your proposal.
Q. Can I view the tracking system on my Mobile Phone?
A. We have a mobile version of the current vehicle/asset locations feature. You can view this info from any Mobile phone with internet access. Many users access our standard system on their iPhones, Blackberrys and Android phones. Also you can use our iPhone application.
Q. What happens when vehicles drive outside of the coverage area?
A. Devices have an internal memory (store & forward) and they upload their past activity when they get back into a coverage area.
Q. Which cellular network do your devices operate on?
A. Our devices primarily utilise Telstra’s cellular network.
Q. What is your standard agreement term?
A. Our standard quotes are based on 2 year agreements. This benefits our customers by ensuring that our monthly rates remain fixed for the duration of the agreement term. Shorter term agreements may be available for an additional fee.
Q. What do I do if I have a problem with the system?
A. We provide Australian technical support if you have a problem. You can call us at 07 30403099, or e-mail us at support@trakpro.com.au . You can also submit a support request through our website. Our hours of operation are 8:00AM to 6:00PM EST.
We take pride in the high quality customer support that we have been offering our customers. We also constantly survey our customers to ensure that we are providing the highest level of customer support possible.
Q. Can I download the reports to Microsoft Excel?
A. Yes, the data can be exported to Microsoft Excel.
Q. How long is my asset’s data stored in your system?
A. We store your asset’s history for 180 days. After 180 days, the oldest data is deleted first.
Q. Can I use my existing tracking devices on your system?
A. This may depend on the device. Currently, we are setup to work with many brand devices. Many other providers use proprietary hardware that only works with their software. You would have to put in a request to sales@trakpro.com.au to see if this is possible.
Q. Can you install the devices on nights & weekends?
A. This may be arranged upon sufficient notice. There is an additional charge for after-hours installation services.
Q. Can Trakpro provide installation services?
A. Yes, Trakpro can either handle the device installation process directly or through a certified installation specialist. You must check with us at sales@trakpro.com.au to ensure that there is an installer in your area. There is an additional cost for installation services, which is based on the number of units and features.
Q. How long does it usually take to install each device?
A. Each device typically takes 45 minutes to 1 hour to install.
Q: Will I receive free upgrades.
A: Yes! Plus, because our software is web-based you don’t have to worry about CDs and installing upgrades, they appear when you login.
Q: Does my Tracking system come with a user manual.
A: Manuals for our Tracking are available on our website. We run a paperless office and we do not supply printed manuals.
Q: Where are you based.
A: Trakpro® is an online business based in Australia. We come to you.
Q. What types of things can I receive messages/alerts on?
A. Restricted zone (geo-fence) violations, speed violations, late shift start, early shift end, after hours use of vehicles, loss of power, excessive idling, and vehicle towing.
Q. Can Trakpro send me automated e-mail reports?
A. Yes, we offer automated reports that can be e-mailed to you daily or weekly for an individual vehicle, all vehicles, or a group of vehicles. The reports can be e-mailed to recipients in PDF or Excel format.
Q. Do you work locally, can you provide references?
A. We have customers throughout the Australia and we offer the same high quality service to our customers no matter where they are located. We can also provide you with testimonials from companies that are using our system and have seen the benefits. If you wish to speak with someone, e-mail us at sales@trakpro.com.au
Q. Can I remotely control any aspect of my vehicles?
A. Yes we do give you the ability to control vehicles remotely with some features.
Q. Can the system be integrated with my back-office software
A. Yes, integration is always possible. E-mail us at sales@trakpro.com.au so that we could verify compatibility with your back office software provider first.
Q. How often do you release software updates, what are the charges?
A. Software improvements are usually made every month and they are added to your system at no extra cost.
Q. How will I know if my vehicles are speeding?
A. You will receive an e-mail alert and a message within Trakpro when the event occurs. You can also review the incidents in your historical reports.
Q. Can I remove the device from one vehicle and install it in another?
A. If you perform the removal and installation services yourself, there will be no charge from us. If you wish to have us arrange the removal and installation services, there will be a nominal cost to provide the service.
Q. Can I have multiple passwords and restrict access to certain features for certain users?
A. Yes, we currently offer multiple log in capabilities. You can also restrict which features and vehicles your users can see when they log in.
Q. Can I use your devices to record certain events such as PTO on/off, door open, door close, RPM, Fuel, Engine Temp?
A. Yes. We allow for 8 telematics inputs on some units. You can connect our devices to an electronic switch to allow our system to record each time that switch is triggered.
Q. Does the system drain my vehicle’s battery while it is parked?
A. Our devices are designed so that they don’t drain the vehicle’s battery. When the vehicle’s ignition is off, all devices go into a low power state, where they draw voltage that is equivalent to an in-dash radio’s clock.
Q. Does the system work on all vehicles?
A. Yes. Our devices are designed to work on any vehicle that has a power supply in the range of 12 volts to 30 volts
Q. Can the device disable the vehicle upon my request?
A. Yes disable vehicles remotely is available.
Q. How long is the warranty?
A. Installation labor is warrantied for 60 days, GPS devices are warrantied for 1 year for parts and labor. If we arrange the installation services, we will cover the labor costs for the technician visits for warranty-covered repairs.
Our Field Services Team helps you:
- Keep your fleet running at optimal profitability
- Reduce cost of labour and repairs
- Reduced management time in organising field repairs and spares logistics
