If you are managing a fleet, your smartphone can be an invaluable tool to effectively improving your business. You already know that you can use fleet tracking to lower operating costs, improve routing efficiency and customer service. However, if you are not using your smartphone as part of your tracking system, you are missing some key benefits.
With GPS fleet tracking software, today’s fleet managers and small business owners can monitor their drivers wherever their work takes them, both in the office and out in the field. Here are several ways to use your smartphone to improve your fleet management efforts.
1. Perform Fleet Management Tasks in the Field
One of the primary ways your smartphone can improve your efforts is by giving you the power to manage your fleet when you leave the office. The fleet management tools that come with most management products, including Trakpro’s systems, incorporate an app or online portal you can access with your smartphone. This means you can see the data from your tracking system no matter where your work takes you, as long as you have an Internet connection and a smartphone.
2. Perform Quality Checks Conveniently
Your customers demand on-time deliveries or service appointments. This requires you to keep tabs on your drivers and their performance. It also requires good routing when someone calls for service unexpectedly. Having your fleet management tools in hand means you can look quickly and see where everyone in your fleet is, whenever you need the information.
This also allows you to make random quality checks on your workers when they are working in the field. For instance, if you are driving, you can check your GPS tracking app and see which of your drivers are nearby, giving you the chance to check the jobsite to see how the work is progressing. This type of follow-up shows that you care about quality.
3. Respond More Quickly to Emergencies
When a customer has an emergency, you need to respond quickly. However, you can’t respond fast if you don’t know where your drivers are. With a GPS tracking app, you can simply check and see who is closest, and dispatch the right driver to handle the job. The faster you can respond to emergencies, the better your customer service will be in the eyes of your customers.
4. Improve Customer Service
When existing and potential customers experience better customer service which has been improved because of the addition of your new mobile fleet management software, your image in their minds will improve. Presenting the right image can earn your company new customers as word of mouth about your improved customer service spreads.